We simply want you to love your Story. Let's be real... not every product is for every person and we well know the pain of a cabinet full of unused skin care. That’s why we offer an unconditional money-back guarantee.
If you’re not satisfied with your order, for any reason, please send an email to support@storyskincare and we will issue a refund to your original payment method for the price of the item(s). We will not ask you to return the products. Please note that we are not able to offer refunds on gift cards. We do monitor refund requests and reserve the right to refuse service to anyone that abuses this policy.