Shipping & Returns


We've never met anyone that likes shipping fees. So we ship all orders FREE, no minimum.

All orders ship Monday through Friday, excluding US holidays. Orders placed by 9AM CST Monday-Friday process the same day.

We do not ship outside the US at this time.

Refund Policy: Let's Be Real Guarantee

We simply want you to love your Story. Let's be real... not every product is for every person and we well know the pain of a cabinet full of unused skin care. That’s why we offer an unconditional money-back guarantee.

If you’re not satisfied with your order, for any reason, please send an email to support@storyskincare and we will issue a refund to your original payment method for the price of the item(s). We will not ask you to return the products. Please note that we are not able to offer refunds on gift cards. We do monitor refund requests and reserve the right to refuse service to anyone that abuses this policy.

Order Cancellations

You may cancel your order at any time until your order has shipped. You will be refunded for cancelled items. To cancel your order, please email Refunds can only be sent to the original payment method and can take up to 5 business days to be credited back to your account.